Terms and Conditions
Last Upated: 12.10.2026
These Terms and Conditions (“Terms”) apply to all services, workshops, coaching sessions, retreats, events, and corporate or hotel collaborations offered by Healju Hub (“Provider”, “we”, "us"). By booking or attending any of our services, you (“Participant”, “Client”, “you”) agree to the following:
1. Scope and Acceptance
1.1. These Terms govern all contractual relationships between Healju Hub and private participants, companies, and hotels.
1.2. By booking and/or participating, you confirm that you have read, understood, and accepted these Terms.
2. Booking and Payment
2.1. Bookings are binding once confirmed by us in writing (email or booking system).
2.2. Payment methods may include PayPal, Stripe, credit card, Apple Pay, or other providers as integrated in our booking system.
2.3. Private Workshops, Retreats, and 1:1 Coaching: Full payment is due at the time of booking.
2.4. Corporate / Company Bookings: Payment is due within 14 days after invoice, unless otherwise agreed in writing. A non-refundable deposit of 30% may be required to secure the booking.
3. Workshops and Events
3.1. Prices for workshops and events are stated in the respective description.
3.2. Participation is only confirmed once full payment has been received.
3.3. The Provider reserves the right to adapt program elements (e.g., teachers, schedule, venue) if necessary, provided the overall character of the event is maintained.
4. Private Coaching and 1:1 Sessions
4.1. All individual coaching, yoga, or wellness sessions are binding upon booking.
4.2. Sessions must be paid in advance.
4.3. Once purchased, private sessions are non-refundable. If you are unable to attend, no refund will be issued. At our discretion, we may offer a rescheduling option if notified at least 48 hours prior to the session.
5. Corporate and Hotel Bookings
5.1. For corporate clients and hotels, services will be agreed by written proposal and contract.
5.2. The contracting company or hotel is responsible for communicating participation requirements and ensuring a safe environment.
5.3. Liability for accommodation, catering, facilities, or third-party services lies with the hotel/company, not with the Provider.
5.4. Separate cancellation policies may apply as agreed in the service contract.
6. Cancellations and Refunds
6.1. How to Cancel or Reschedule
All cancellations or rescheduling requests must be made in writing via email: hello@healjuhub.com. Any cancellation or rescheduling is only valid once confirmed by Healju Hub.
6.2. Workshops and Single-Day Events
Cancellations more than 30 days before the event: Full refund minus a flat €25 administration fee.
Cancellations 14–30 days before the event: 50% of the booking fee will be refunded.
Cancellations less than 14 days before the event / on the day / no-show: 100% cancellation fee (no refund).
Participants may propose a substitute attendee, subject to our prior approval. Rescheduling is possible only with Healju Hub’s prior consent.
6.3. Retreats / Multi-Day Events
A non-refundable deposit (e.g., 30% of total fee) secures your booking.
Cancellations more than 30 days before the retreat: Refund of the remaining balance minus the non-refundable deposit.
Cancellations 15–30 days before the retreat: 50% of the remaining balance will be refunded.
Cancellations less than 15 days before the retreat / no-show: No refund.
Participants may transfer their booking to another person with prior written consent. A processing fee of €15 applies.
6.4. Private Sessions
Private 1:1 sessions are non-refundable once booked. No-shows are charged in full. Rescheduling is possible only at our discretion with at least 48 hours’ notice.
6.5. Corporate and Hotel Bookings
Corporate and hotel bookings are subject to separate written agreements, which include specific terms regarding cancellations, payments, and responsibilities.
6.6. Provider Cancellation / Force Majeure
If Healju Hub must cancel an event due to illness, insufficient bookings, or unforeseen circumstances beyond our control (force majeure), participants are entitled to a full refund or the option to transfer to a rescheduled event. Force majeure includes: natural disasters, government restrictions, or other unavoidable catastrophic events.
6.7. After Event Start / No Show
After the start of a class, workshop, or retreat, no cancellations or rescheduling are possible. No-shows are charged in full, regardless of reason, including medical certificates.
6.8. Exceptional Cases
In cases of emergencies, refunds or rescheduling will be considered on a case-by-case basis at Healju Hub’s sole discretion.
6.9. Payment and Refund Methods
Refunds are processed via the same payment method used at booking (PayPal, Stripe, etc.). Please allow up to 14 business days for refunds to be completed.
7. Health and Safety Disclaimer
7.1. By booking or attending a session, class, workshop, or retreat, you confirm that you are physically and mentally able to participate.
7.2. If you are pregnant, have injuries, chronic or acute medical conditions, recent surgery, epilepsy, severe psychological conditions, infections, or use medical devices (e.g., pacemaker), please consult a licensed healthcare professional before participating.
7.3. Participation is voluntary and at your own risk. You are responsible for your own health and well-being during all sessions and practices.
7.4. Some practices may include sound or vibration-based instruments. While these practices are generally supportive for relaxation, Healju Hub is not responsible for any discomfort, worsening of existing conditions, or effects on tinnitus. Participation is entirely at your own risk.
7.5. The services provided by Healju Hub are intended to support relaxation, mindfulness, prevention, and self-exploration. They do not replace medical, psychological, or therapeutic treatment.
8. Photos, Videos & Use of Participant Data
Participants agree that photos and videos may be taken during sessions, workshops, retreats, or events. These recordings may be used by Healju Hub for marketing, social media, website, and documentation. Participants consent to the collection and processing of personal data provided during booking for the purpose of delivering the services. Consent can be withdrawn at any time in writing.
9. Liability
9.1. The Provider is not liable for accidents, injuries, losses, or damages that occur during or after participation, except in cases of gross negligence or intent.
9.2. We are not responsible for personal belongings brought to events.
9.3. No guarantees are given regarding specific results (physical, emotional, mental, or financial).
10. Digital Products and Downloads
10.1. Purchasers receive a non-exclusive, non-transferable license to use digital products for personal use only. Redistribution, resale, or commercial use of digital products is strictly prohibited.
10.2. Due to the digital nature of downloadable materials, automated online courses, emailed audio files, or customized digital profiles (such as the Digital Cosmic Compass), all sales of digital products are final and strictly non-refundable. You lose your right of withdrawal once the download or delivery has started.
11. Applicable Law and Jurisdiction
11.1. These Terms and all contractual relationships between Healju Hub and the Client shall be governed by and construed in accordance with the laws of the country where the Provider is officially registered at the time of contract execution.
11.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact: hello@healjuhub.com